Brake-activation (unknown-cause )

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Brake Evaluation (Unknown Cause)

Please complete the following questionnaire. If you’ve already received a case number and instructions from us, you may proceed with sending in your activated brake cartridge. If we receive your completed form and find that no case has been assigned, we will email you a case number along with instructions for sending in your activated cartridge. After we receive both your completed form and the activated brake cartridge, a SawStop Technical Support engineer will review the cartridge data to determine the cause of activation. Before taking the time to complete this form and sending in your cartridge, please check for other common causes of activation—such as very wet or pressure-treated wood, metal contact (e.g., tape measure, ruler, jig), uncured glue, or carbonized material—as these conductive materials can trigger the cartridge. This form should only be used for activations with unknown causes that are not related to finger contact or known conductive materials. If finger contact is suspected, please complete the “Report a Save” https://sawstopstaging.kinsta.cloud/report-a-save-known-or-suspected-finger-contact/ form instead.

Business or School Name ( NA if Not Applicable )(Required)

Name(Required)

First Last

Phone

Email(Required)

Enter Email Confirm Email

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

What is the best way to describe yourself?(Required)

Primary Use(Required)

Have you received a case number from our service team?(Required)

Yes

If you do not have a Case Number with instructions for sending in the cartridge, we will email you one after we have reviewed your completed submission.

Enter Your Case Number(Required)

Date of Occurence(Required)

Type of Saw(Required)

Saw Serial Number(Required)

Brake Cartridge Serial Number(Required)

Material being cut(Required)

please explain what material is being cut

Type of cut being made(Required)

Make and model of blade being used(Required)

Did activation occur(Required)

What aftermarket items are attached to the saw?(Required)

Please use the box below for added details which may be important. (e.g. Recent changes in saw setup or location, recently replaced saw components, suspected cause of activation, etc…)(Required)

Please let us know what happend

We would like to know more about you, your use of SawStop saws, and your business. This information will help us improve our offerings and better meet your needs. By providing your consent below, you allow us to collect and process your personal data for the purposes of contacting you